Return Policy

100% Satisfaction Guarantee

Allivet Pet Pharmacy offers a 100% satisfaction guarantee since 1991. Our products are the same items sold at the veterinarian’s office with equal or better expiration dates and at discounted price. Our pharmacy is accredited through the National Association of Boards of Pharmacy (NABP) as a Veterinary-Verified Internet Pharmacy Practice Site. Therefore, our customers can shop with confidence and rely on our genuine FDA/EPA approved products

Allivet Return Policy

If you are not satisfied with the Over-the-counter product(s) ordered, simply return it in new condition within 30 days for an exchange, credit, or refund. Over-the-counter items can be returned and are subject to a 15% restocking fee. Shipping charges on returned items are non refundable.

Vaccines & Refrigerated Items

Vaccines and refrigerated items cannot be returned and are non refundable.


State regulations prohibit us from accepting prescription drugs, except when these drugs are subject to a recall. Prescription medications or unused portions will not be accepted for a refund, credit, or exchange. This rule is for your protection and assures you that the medications dispensed by this pharmacy have not been outside the control of the pharmacy.

Missing or Damaged items

Missing Items should be reported within 72 hours of order delivery. Please report any issues to Allivet Customer Care by contacting us to our toll free number 1(877)500-9944 or by sending us an e-mail to . In the event that we have made an error, we will have the item picked up and returned at our expense.

Return Address

Allivet Return Address
480 West 83rd Street
Hialeah, FL 33014

Follow Us

For exclusive coupons and giveaways!
Click to See Certificate